Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or an exchange.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return or Exchange

To start a return or exchange, you can contact us at contact@bagsphere.store. You can also reach out via WhatsApp or email for more details. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return or exchange will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom gifting products. We also do not accept returns for damaged products. Please get in touch if you have questions or concerns about your specific item.

Exchanges

If you wish to exchange your item, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will notify you once your return is processed and provide any additional instructions for your new purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 7 business days have passed since your return was approved, please contact us at contact@bagsphere.store.

Your are is Important to Us.